Return policy

We accept returns only in the event that we’ve sent the wrong product/color/size by mistake, or the product is defective. We will not accept returns or exchanges on any apparel for any other reason.

All sales are final. Please study the sizing charts carefully to determine appropriate size or ask us questions about fit prior to ordering.

Do not send back or return any merchandise without first emailing us to resolve the issue. We won’t send it back to you until you’ve paid for return shipping, and it may be used as a cat bed in the meantime.

Questions can be directed to store@backcountrypilot.org.